Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@fstsstore.com.
Call Us on this number +84365908648
Please note that returns will need to be sent to the following address: Hinode Royal Park, QL32, Kim Chung, Hoài Đức, Hà Nội 100000, Vietnam
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fstsstore.com.
Always Call Us on this number +84365908648
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at info@fstsstore.com.
FSTS Refund & Return Policy
At FSTS, we stand behind the quality of every piece we create. Your satisfaction is our priority.
Returns We accept returns within 14 days of delivery. Items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging
Exchanges We gladly offer exchanges for a different size or color within 14 days of delivery.
Non-Returnable Items
- Final sale items
- Items damaged due to misuse or improper care
- Items without original tags
Refund Process Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days back to your original payment method.
How to Initiate a Return Contact us at info@fstsstore.com and +84365908648 for call and WhatsApp, with your order number and reason for return. We will provide return instructions.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
