Frequently Asked Questions

Orders & Shipping

Where does FSTS™ ship to?
We ship worldwide. No matter where your ambition takes you, FSTS™ follows.

How long does delivery take?
Domestic (Vietnam): 3–7 business days. International: 10–21 business days. All orders are tracked.

How do I track my order?
Once your order ships, you will receive a tracking number via email. Allow 24–48 hours for tracking to update.

Can I change or cancel my order?
Orders are processed quickly. Contact us immediately at info@fstsstore.com if you need to make changes. We cannot guarantee changes after an order is confirmed.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery on unworn, unwashed items in original packaging with all tags attached. See our full Return Policy for details.

How do I start a return?
Email info@fstsstore.com or WhatsApp +84365908648 with your order number and reason for return. We respond within 48 hours.

Do you offer exchanges?
Yes. We offer size and colour exchanges subject to availability. Contact us to arrange.

Sizing

How do I find my size?
Each product page includes a detailed size guide. When in doubt, size up for a relaxed luxury fit.

Do FSTS™ pieces run true to size?
Our pieces are designed with a premium relaxed fit. We recommend checking the size guide on each product page for the best fit.

Payments & Security

Is checkout secure?
Absolutely. FSTS™ uses SSL encryption and trusted payment gateways. Your data and payment information are always protected.

What payment methods do you accept?
We accept all major credit cards and secure payment methods available at checkout.

Brand

What does FSTS stand for?
Focus. Strength. Tenacity. Self-Discipline. These are the four pillars our brand is built on.

Where can I follow FSTS™?
Follow us on Instagram: @fstsstore

Still Have Questions?

📧 info@fstsstore.com
📞 +84365908648 (Call & WhatsApp)
🌐 fstsstore.com/pages/contact